Complaints Process Handling
We have a 12hr complaint policy, which means you have 12hrs after our visit to let us know your concerns. 

To be eligible for a return visit to rectify your issues free of charge, your must let us know in writing or by phone call of your complaint with in 12 hours of your last service.
In some cases where a return visit is not suitable we will consider to offer a partial refund or discount to compensate for the concern raised.

All return visits and/or partial refund/discount are at the director's discretion. 
Unfortunately, we cannot accept returns/refunds on sale items or gift cards.

Damages and issues
While we take the utmost care and diligence during our cleaning, we understand that sometime accidents occur. 
Please inspect your property after our visit (with in 12 hrs) and contact us immediately if you notice any property is defective, damaged or misplaced so that we can evaluate the issue and where appropriate make it right.

Exceptions / non-returnable items
Certain types of priorities are only carried out during specific types of cleaning. Please ensure that you have a copy of the checklist so that you can compare this to any concerns you may have about an incomplete service.  Please get in touch if you have questions or concerns about your specific item.

Checklisted Items vs Completed tasks

All tasks are carried out in priority at the cleaners discretion. There may be occasions when the cleaner is not able to complete all tasks on the checklist due to time allocation. In this case we will make a note of these tasks and priorities them on the next visit. 

Unfortunately, we cannot accept returns/refunds on sale items or gift cards.